Easter getaway: Eurostar passengers complain of 'chaos' after power failure

Queues for the Eurostar on Good Friday
Twitter / Megan Eaves
Hatty Collier25 March 2016

Eurostar passengers complained of “mayhem” and “chaos” after a power failure resulted in train cancellations on the Easter getaway’s busiest day.

Frustrated travellers hit out at the delays on social media as they awaited information at London St Pancras station.

Images posted on Twitter showed long queues stretching across the station.

Ben Crosland tweeted: "Total chaos from @Eurostar UK at St Pancras. Held in a pen and nobody knows what's going on. Useless!"

Neil Kendrick wrote: "Queued for 3.5 hours to be told we are on the 6:00 train and given £2 for my patience."

Another posted: "The situation at St Pancras is crazy with a cancelled train to Paris, thousand people waiting and angry guys because the boarding takes time."

A Eurostar spokeswoman said an earlier power failure had caused two train cancellations - one from Paris and one from London.

"The passengers on those trains are being accommodated on other services or they can opt to exchange their ticket", she said.

She added that speed restrictions around Paris were causing further delays.

But she stressed that it was "the busiest day of Easter" for Eurostar and said delays had reduced gradually throughout the day.

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